quezon pools FAQ

We at quezon pools require one government-issued identity document to verify your account. Accepted documents include your Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's licence. The document must be current (not expired) and show your full name, date of birth, and a clear photograph. During registration, you will upload a clear photo or scan of the front of your document via our app or browser. We do not accept blurry images, partial scans, or documents that have been altered. After you submit, our verification team reviews your document within one to two business days. Once approved, you unlock higher withdrawal limits and access to all quezon pools markets. If your document is rejected, we will explain why and allow you to resubmit.

If you forget your quezon pools password, go to the login page and click "Forgot password." Enter the email address or phone number you used when you registered. We will send you a verification code via email or SMS. Enter that code on the next screen, then set a new password. Your new password must be at least eight characters long and include at least one uppercase letter, one number, and one symbol. After you confirm the new password, you can log in immediately. If you don't receive the verification code within five minutes, check your spam folder or request a new code. For repeated login issues, contact our support team with proof of account ownership (your registered email or phone number).

Your quezon pools account data is protected through encrypted connections (HTTPS) and secure servers. We do not sell your personal information to third parties. Your identity documents (KTP, passport, etc.) are stored separately from your account credentials and are used only for verification purposes. We employ industry-standard security practices, including access controls and regular security audits. Your password is encrypted; we do not store it in readable form. If you suspect your account has been compromised, change your password immediately and contact our support team. We also recommend enabling login notifications in your account settings so you receive alerts if someone tries to access quezon pools from an unfamiliar device or location.

We offer email and in-app chat support. You can reach our team by sending an email to our support address (listed in the app) or by using the chat widget on our website or mobile app. When you contact us, include your quezon pools username and a clear description of your issue. Response times vary based on ticket volume; we aim to reply within one to two business days for most enquiries. Account and payment issues may require you to verify your identity by providing additional documents. For urgent matters (such as suspected fraudulent activity), mark your message as priority. Our support team does not have the authority to override account restrictions, dispute game outcomes, or adjust odds; for those concerns, refer to our Terms and Conditions.

Yes, we at quezon pools accept bank transfers from all major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you choose "Bank Transfer" at checkout, we provide you with our account details and a unique reference number. You then initiate a transfer from your bank's app or ATM using that reference number. Bank transfers typically process within one to two hours, depending on your bank's processing speed and current system load. During high-traffic periods (such as Liga 1 match days or around Idul Fitri), transfers may take slightly longer. Once we receive your funds, your quezon pools balance updates automatically. If your transfer does not arrive after two hours, check that you entered the correct reference number and our account details. If you sent the correct amount to the correct account but it hasn't shown up after four hours, contact our support team with your bank's confirmation receipt.

If a deposit does not complete, money typically returns to your payment method within one to three business days. For wallet deposits (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), check your wallet app to confirm whether the payment went through. If it did, your quezon pools balance should reflect it within a few minutes; if it didn't, your money stays in your wallet. For bank transfers, check your bank statement to see whether the payment left your account. If it did but didn't arrive at quezon pools, note the transaction ID from your bank and contact our support team. We will investigate and either credit your quezon pools account or help you file a retrieval request with your bank. Withdrawals that don't complete are handled similarly; we will return the funds to your registered payment method within standard processing windows. Always keep transaction receipts or screenshots of confirmation screens so you can provide evidence to our support team if an issue arises.

Our quezon pools platform covers major football leagues and tournaments: Liga 1 Indonesia, Piala Indonesia, Piala AFF, AFC Champions League, English Premier League, UEFA Champions League, and World Cup qualifiers. We also list other sports such as MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). For each fixture, we offer standard markets such as match winner, total goals, both teams to score, Asian handicap, and first goal scorer. Markets update as the match approaches and close shortly before kickoff. Live in-play betting is available during matches for most fixtures. Our game schedule shows upcoming fixtures up to one month in advance; schedules are updated as tournament draws are released or dates are confirmed by league organisers. If a specific league or match is not listed, it may be outside our current coverage or may be added at a later stage of the tournament.

Our quezon pools loyalty programme rewards active users with points based on their account activity. You earn points each time you deposit, play live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), or place sports bets. Points accumulate in your account and can be redeemed for bonuses, fee waivers, or account credits according to our current promotion terms. Your tier level (Bronze, Silver, Gold, or Platinum) is determined by your total points over the calendar year. Higher tiers unlock additional benefits such as priority customer support and exclusive promotions. Tier levels reset on January 1st each year. Points do not expire within a calendar year but reset when the year ends. For details on current promotion terms and redemption rates, check the Loyalty section of your quezon pools account or contact our support team.

We at quezon pools comply with the laws of the jurisdictions in which we operate. We do not offer our services in jurisdictions where online gaming is prohibited by law. Users are responsible for verifying that their use of quezon pools complies with their own jurisdiction's regulations. If you are located in or travelling to a jurisdiction where our services are restricted, you may not access or use quezon pools. We reserve the right to suspend or terminate any account that we believe violates applicable law or our terms of service. If you have questions about whether quezon pools is available in your location, contact our support team or consult a legal advisor in your jurisdiction. Our Terms and Conditions contain further details on permitted jurisdictions and access restrictions.