quezon pools Casino & Sportsbook Terms
We at quezon pools operate a platform combining football sportsbook markets—Liga 1, Piala Indonesia, Piala AFF, Champions League—with casino games, live-dealer tables, and esports betting. Our terms set out the conditions under which we provide these services, your account obligations, deposit and withdrawal procedures, and dispute resolution. We apply these terms uniformly to all users accessing our platform.
By opening an account on quezon pools and engaging with any of our markets or games, you accept these terms in full. We encourage you to read them carefully. If any term is unclear, our support team can explain it in English. These terms are not a marketing document; they describe our actual policies and your actual obligations as a member of quezon pools.
This page covers account opening, deposits and withdrawals, bonus conditions, user conduct, dispute handling, and jurisdiction notice. For specific questions about your account or a particular transaction, contact our support team.
Account opening and membership on quezon pools
When you register for an account on quezon pools, we require accurate personal information: your full name, email address, phone number, and date of birth. We use this information to verify your identity and prevent fraud. We do not accept multiple accounts per user; if we detect duplicate registrations, we may suspend or terminate accounts without refund.
After registration, you must complete identity verification before withdrawing funds. We request official documents—a national ID, passport, or driver's license—and proof of address such as a utility bill or bank statement. We use these documents only for verification purposes and protect them under our data security policy. Verification typically completes within one business day. If your documents are unclear or insufficient, we request clarification.
Age and jurisdiction requirements
You must be at least 18 years old to open an account on quezon pools. We do not knowingly accept registrations from minors. Our services are available only in jurisdictions where online gaming is permitted by local law. Users are solely responsible for verifying that their access and use of quezon pools complies with their own location's applicable regulations. We do not offer our services in jurisdictions where online wagering is prohibited.
Account security and responsibility
You are responsible for keeping your login credentials confidential. We do not share your password with anyone; if someone gains access to your account, we treat it as your responsibility unless you report unauthorized access immediately. We maintain security practices including encryption and regular audits, but we do not guarantee absolute security against all attacks. If you suspect unauthorized activity, contact us immediately so we can review your account.
- Account opening
- Email, phone, date of birth, and accurate personal information required. Verification required before first withdrawal.
- Multiple accounts
- One account per user. We close duplicate accounts without refund. Shared accounts are prohibited.
- Password security
- You are responsible for your login credentials. Report suspicious activity to our support team immediately.
- Account suspension
- We may suspend or close accounts that violate our terms or engage in prohibited conduct.
Deposits, withdrawals, and bonus terms on quezon pools
Deposit methods and funding
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for digital wallet funding. We also accept direct bank transfers from mobile banking, local payment, online payment, and e-wallet. All deposits are processed by our payment partners; we do not retain or hold your banking credentials. Deposit amounts are credited to your account balance immediately once your payment partner confirms the transaction. We do not charge deposit fees; however, your payment provider may apply its own fees.
Withdrawal conditions
We process withdrawal requests to the same payment method you used for your initial deposit. To withdraw, your account must be verified. We do not process withdrawals to third-party accounts or unverified payment methods. Withdrawal requests submitted during business hours are processed subject to standard verification windows. We do not guarantee fixed withdrawal times; processing depends on your payment provider and the volume of requests at any given time.
Minimum withdrawal amounts vary by payment method. mobile banking, local payment, online payment, and e-wallet typically have lower minimums; bank transfers may have higher minimums. We display these minimums in your account withdrawal form. If your request falls below the minimum, we reject it and notify you.
Bonus terms and conditions
We occasionally offer bonuses to new members and existing users during promotional windows. All bonuses come with conditions: a minimum turnover requirement (a specified number of times you must stake your bonus amount before withdrawal), applicable markets or games, and an expiration date. We display these conditions clearly before you claim a bonus. If you fail to meet turnover requirements before expiration, we forfeit the bonus amount.
Bonuses may be restricted to specific markets. For example, a bonus might apply to football markets but not to live-dealer games. We enforce these restrictions automatically; your account cannot use restricted bonuses on excluded markets. We do not offer refunds for bonuses forfeited due to expired terms or unmet conditions.
On quezon pools, your account balance is always yours to withdraw. Bonuses carry conditions; the balance you earn through gameplay does not.
User conduct and prohibited activities
We require all users to engage with quezon pools in good faith. Prohibited conduct includes: using automated tools or bots to access our platform, attempting to manipulate odds or markets, creating duplicate accounts, engaging in money laundering or fraud, and sharing your account with others. We monitor for suspicious patterns and reserve the right to suspend accounts engaged in prohibited conduct.
We do not permit collusion between users or use of our platform for illegal purposes. If we detect such activity, we may close your account, forfeit your balance, and report the matter to relevant authorities. We enforce these rules uniformly across all users regardless of location or account age.
Dispute resolution and complaints
If you believe we have settled a market incorrectly or your account has been treated unfairly, contact our support team with details. We review all disputes against our market rules and settlement procedures. If we made an error, we correct your account. If we determine our settlement was correct, we explain our reasoning and the applicable rule.
We aim to resolve all complaints within five business days. If you remain dissatisfied after our review, you may escalate your complaint to our management team. We respond to all escalations in English. We do not accept complaints submitted more than 30 days after the disputed transaction.
Jurisdiction notice and applicable law
Our services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and other Indonesian cities must verify that their local jurisdiction permits online gaming. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are solely responsible for compliance with their own jurisdiction's regulations.
These terms are governed by applicable law in jurisdictions where quezon pools lawfully operates. Any disputes are resolved through our internal dispute process first. We do not guarantee legal representation or external arbitration unless required by your jurisdiction's applicable law.